Last updated
3 June 2026. This page is written in plain language so visitors can understand how Vaidya Raja handles website use, consultations, and data rights.
1. Who this policy applies to
This Privacy Policy applies when you visit this website, submit a consultation enquiry, contact Vaidya Raja by email or WhatsApp, or otherwise share information with us in connection with our services.
Vaidya Raja provides Ayurvedic and traditional healthcare services across online and clinic-based channels. Because enquiries may include health information, we treat the information you share as confidential and sensitive.
2. Information we collect
Contact details such as your name, email address, phone number, country, and preferred contact method.
Consultation details such as the condition you are seeking help with, symptoms, medical history, current medicines, allergies, treatment goals, and any documents or photographs you choose to provide.
Communications you send through forms, email, WhatsApp, phone, or other channels.
Technical information such as device type, browser, pages visited, approximate location, cookie identifiers, and basic usage analytics.
3. How we use information
- To respond to your enquiry and arrange a consultation.
- To assess whether our practitioners may be able to help and to prepare for your consultation.
- To provide follow-up care, service messages, appointment reminders, and support.
- To operate, secure, improve, and measure the performance of the website.
- To comply with applicable legal, regulatory, professional, or safety obligations.
4. Health information and confidentiality
Health information is used only for care-related purposes, safety, practitioner review, service administration, and legal compliance. We do not sell health information.
Please do not use this website for emergencies. If you have a medical emergency or urgent symptoms, contact local emergency services or an appropriate clinician immediately.
5. Sharing information
We may share information with Vaidya Raja practitioners and authorised team members involved in your enquiry or care.
We may use trusted service providers for hosting, forms, email, analytics, scheduling, messaging, records, and security. They may process information only for the services they provide to us.
We may disclose information when required by law, to protect safety, to investigate misuse, or to defend legal rights.
6. WhatsApp, email, and third-party channels
If you choose to contact us through WhatsApp, email, or other third-party tools, those providers may process your messages according to their own privacy terms. Please avoid sending highly sensitive material unless requested by a practitioner and you are comfortable using that channel.
For sensitive matters, we may move the conversation to a more appropriate consultation or records process.
7. Retention
We keep enquiry and consultation information only as long as reasonably necessary for care, follow-up, operations, legal obligations, dispute resolution, and safety. Retention periods may differ depending on the type of information and the country involved.
8. Your choices and rights
You may ask us to access, correct, update, delete, restrict, or stop certain uses of your personal information. Some requests may be limited where records must be retained for legal, safety, or clinical reasons.
You may withdraw consent for non-essential communications at any time. We may still send service or safety messages connected to an active enquiry or consultation.
9. Contact
For privacy questions or requests, contact us through the Contact page and include “Privacy request” in your message. We may need to verify your identity before acting on a request.